Return Policy

We want you to try our products for 30 days risk-free! If you aren’t happy with the products after 30 days, we can offer you a full refund.

All requests for returns or refunds must be made 30-45 days after your purchase of the product. We won’t accept requests made before the 30 day period or after 45 days of purchase. We ask that you fill out a Refund Request Form to start the process.

If you have any unopened product, we kindly ask that you ship it back to us (we’ll pay for the return shipping!). If your products have been used, that’s no problem — we can still refund you as long as you fill out the form. 

We issue all refunds to the original credit card you used to make the purchase. You must submit a Refund Request Form first. After the request is processed, it may take up to 2-3 business days to see the refund reflected on your account statement.

We strive to be perfect, but we know that’s not always possible! If you received the wrong items, ordered the wrong product by mistake, or just want to exchange a product, we’ll sort it out.

You can ship the items you don’t want back to us (we’ll pay!) with the return shipping label we provide. In the package, please also include a written request and your order number.

Click here to request your Return Shipping Label.

If you have any questions about this process, you can contact our customer service team and they will be able to guide you.

If you received an incomplete order, don’t panic! We’re ready to fix the mistake. Please contact support@tokeplanet.com and include your name, order number, and what’s missing from the box. We’ll get the missing products shipped to you as quickly as possible!